One rate. Zero markup. Receipts attached.
Heavy duty repair pricing is usually a fog of shop rates, call-out fees, after-hours multipliers and quiet parts margin. Ours fits in a sentence: $130/hour for time, parts at exactly supplier cost.
| Item | Price |
|---|---|
| Labour — all services, all hours | $130/hour |
| Parts & materials | Supplier cost — 0% markup, receipt attached |
| Call-out fee | $0 |
| After-hours / weekend / holiday premium | $0 — same rate 24/7 |
| Zone or distance surcharges (within service area) | $0 — Duncan to Sooke to Sidney |
| Diagnostic "flat fee" stacked on labour | $0 — diagnosis is just time |
Why we don't mark up parts
Parts margin quietly rewards a repair business for replacing more parts. Remove it and the incentives point the right way: we make money fixing your truck efficiently, not decorating it with components. You see the supplier's receipt on every invoice, so the policy isn't a slogan — it's checkable.
The honest comparison
Against the usual path — a heavy tow into town, shop-rate labour, marked-up parts, and days in a queue — an on-site repair at $130/hour with cost-price parts wins on money for most jobs, and it isn't close on time. When a shop genuinely is the right destination (major internal engine work, warranty claims, jobs needing a hoist), we say so before you spend a dollar, and you arrive with the diagnosis already done.
- Same rate 24/7 — nights, weekends, holidays
- Parts at supplier cost, receipts attached
- No call-out, zone or diagnostic fees
- Fleet accounts, POs & consolidated invoicing
- Card & e-transfer accepted
Pricing questions, answered straight
Can I get an estimate before you come out?
Yes — text 250-974-7899 with the symptom, make/model and location and dispatch will give you an honest read: likely causes, likely time range, and the travel picture from the calculator. We'd rather set real expectations than win a booking on optimism.
How is time counted?
Simply and visibly: time worked on your call at $130/hour, explained by text before a mechanic rolls so you know exactly how your specific booking bills. Every invoice itemizes what was done; you'll never decode a mystery line-item.
What proof do I get that parts weren’t marked up?
The supplier's own receipt, attached to your invoice, every time. The number on their paper is the number on ours. It's the simplest honesty mechanism we know of — and it means our advice on parts is never a sales pitch.
Do weekend or holiday calls cost more?
No. $130/hour is the rate — Saturday night on the Malahat or Tuesday morning in your yard. Emergencies shouldn't come with a penalty multiplier for happening at a bad time; bad timing is what emergencies do.
Truck down? Text us your location.
A real dispatcher replies fast — you and dispatch both get the booking by text. 24/7 emergency roadside + scheduled maintenance by appointment.