Questions truckers actually ask

With us, exactly $130/hour — days, nights, weekends and holidays — plus parts at whatever the supplier charged, with the receipt attached to your invoice. No call-out premium, no after-hours multiplier, no zone fees inside our service area. Many shops and mobile outfits don't publish rates at all; we think that's exactly backwards.

A fully equipped heavy duty service vehicle and mechanic at your location: diagnosis, repair work, and honest documentation of what was found and done. You're billed for time worked; there's no separate "truck fee", "shop supplies" percentage, or diagnostic flat-charge stacked on top.

No separate call-out fee. Billing is time-based at $130/hour. Our travel-time tool shows typical drive times across the region so you know what to expect before you book, and dispatch confirms a realistic window by text.

You pay the number printed on the supplier's invoice — dealer, parts house or hose shop — and that invoice comes attached to yours. Most repair operations add 20–50% to parts as quiet margin. We don't: our labour rate is the price, and parts pass through at cost. It also means we have zero incentive to sell you parts you don't need.

For most repairs, clearly yes. A heavy tow can run into the high hundreds before a wrench turns, then the truck waits in a queue. On-site repair means no tow, no queue, and downtime measured in hours. Where a shop genuinely is the right answer — major internal engine work, warranty jobs — we'll tell you straight and you'll arrive with the problem already diagnosed.

No emergency surcharge — 2 a.m. costs the same $130/hour as 2 p.m. Dispatch will explain how billing works for your specific call before anyone rolls, so nothing on the invoice is a surprise. That's the standard we hold ourselves to.

Card and e-transfer for one-off calls; fleet customers can arrange account terms, POs and consolidated invoicing by text with dispatch. Every invoice itemizes time and attaches parts receipts, which fleet bookkeepers tend to appreciate.

Yes — that's the job. Text 250-974-7899 with your location, what happens when you turn the key (silence, click, slow crank, cranks-won't-fire), and your truck's make. No-starts are the most commonly fixed-on-first-visit call we get: batteries, connections, starters, air or fuel supply.

Four things: your location (a dropped pin is best, a landmark works), what the truck is doing, make/model and unit number, and a photo if something visibly failed. Or skip thinking about it — the booking wizard asks exactly these questions and sends the text for you, to you and to dispatch.

Honestly: it depends where you are, where our mechanic currently is, and traffic — anyone who quotes a flat "45 minutes anywhere" is guessing. Dispatch replies to your text with a real window, and the travel-time tool shows typical drive times to every part of our service area, including a parts stop if one's needed.

Get fully into a pullout or brake-check area if the truck will roll, wheels toward the ditch, triangles out at generous spacing, and stand well away from the traffic side. Don't attempt repairs next to live lanes. Then text your pin — Malahat calls are core territory for us. More on the Malahat breakdown page.

We stock what solves the most common roadside calls: batteries, air-system components, hose and fittings, electrical stock, belts, filters and fluids. Beyond that, we collect parts on the way — you can even add a specific parts-stop (a dealer will-call, for example) to your booking, and you pay the counter price with zero markup.

Then you'll hear that from us plainly, along with what it needs and where it should go. We'll make it safe, help coordinate towing, and — if you want — meet the truck at its destination yard to finish the job. You pay for time spent, not for optimism.

Emergency roadside response, yes — around the clock, weekends and holidays, at the same $130/hour. Scheduled repairs and maintenance book by text into normal working windows (including evenings/weekends for fleets that need trucks free by day).

Yes — it's half our business. PM programs for fleets and owner-operators: services scheduled by kilometres, hours or calendar, performed at your yard (evenings and weekends welcome), full records kept. See fleet & preventive maintenance for what a program looks like.

We do inspection prep — finding and fixing the brake adjustments, lights, leaks and seals that fail vehicles — so your truck passes at a designated inspection facility the first time. The inspection itself must happen at a designated facility; the preparation is where we save you re-inspections and surprises. Heavy tractors are typically on a semi-annual cadence; many medium-duties and trailers are annual.

Yes, and most South Island fleets are exactly that mix. Tractors and straight trucks by kilometres, trailers by calendar, machines by hours — one rotation, one text thread, one set of records across the yard.

The opposite — you're the customer this model fits best. One truck on a real PM schedule, serviced in your yard around your loads, is how owner-operators avoid the week-killing breakdown. Text 250-974-7899 with your truck and typical kilometres and we'll suggest a starting schedule.

All the majors: Kenworth, Peterbilt, Freightliner, Western Star, Volvo, Mack, International, Hino, Isuzu — plus trailers of every type and construction/farm equipment (Cat, Komatsu, Deere, Kubota, Bobcat and similar). Engine-wise: Cummins, Detroit, PACCAR MX, Volvo/Mack and Navistar power.

Everywhere south of Duncan on Vancouver Island: Duncan, Cowichan Bay, Cobble Hill, Mill Bay, Shawnigan Lake, the Malahat, Langford, Colwood, View Royal, Esquimalt, Victoria, Saanich, Oak Bay, the Highlands, Metchosin, Sooke, Central Saanich, North Saanich and Sidney. See the service area page for local details on each.

No — one rate, $130/hour, across the whole area, parts at cost everywhere. Travel time exists (the calculator is honest about it), but there's no zone pricing and no rural surcharge.

Case-by-case, answered fast: text 250-974-7899 with where you are and what's wrong, and dispatch gives you a straight yes-or-no with timing. If we can't commit, we'll say so immediately rather than leaving you waiting.

Whichever dealer or supplier has your part soonest — the truck dealerships in Langford and Saanichton cover Freightliner/Western Star well, Kenworth and Peterbilt dealers operate up-island in the Nanaimo area, and hose, brake, electrical and general suppliers fill the rest. You pay the counter price with the receipt attached; on bookings you can add a parts-stop so the mechanic collects a will-call on the way.